Contact
Free in-home consultation.
Tell us a little about your situation. A care coordinator will call you back within one business day, or sooner for urgent starts. Hablamos español · Nou pale kreyòl.
This form isn't monitored around the clock. If someone is in danger or having a medical emergency, call 911. Please don't include detailed medical information. We'll discuss it privately when we call.
Concerns & complaints
Email support@mcacareproviders.us, call (305) 258-6174, or choose "Complaint / concern" above. Raising a concern will never affect the care your loved one receives.
- 01
We acknowledge
Within 1 business day. Safety concerns are handled immediately.
- 02
We review
A care manager speaks with everyone involved and may visit the home.
- 03
Written resolution
Within 10 business days, including any billing correction under our Refund Policy.
- 04
Mediation & outside help
If still unresolved, mediation as described in our Terms. You may also contact Florida's Agency for Health Care Administration or, to report abuse or neglect, the Florida Abuse Hotline at 1-800-962-2873.